Service Delivery Policy

Understanding our website setup and delivery process.

Last Updated: July 16, 2025

Nature of Service

RevUp Digital provides a digital Software-as-a-Service (SaaS) platform, including website hosting, pre-built website templates, and an administrative panel for dealerships. We do **not** ship physical products, and therefore, traditional shipping policies do not apply.

Our "delivery" refers to the setup and activation of your dealership's website on our platform.

Website Setup Timeline

  • **After Free Trial Signup:** For free trial users, the basic website on a RevUp Digital subdomain (e.g., `yourdealer.revupdigital.site`) is typically provisioned automatically and accessible shortly after successful signup (usually within minutes to a few hours, subject to system load). Activation details are sent via email.
  • **After Paid Plan Signup & Payment:** For clients subscribing directly to a paid plan (or upgrading from a trial), the standard multi-page website setup process begins after successful payment verification and receipt of necessary onboarding information (provided during checkout or requested subsequently).
  • Our standard estimated timeframe for completing the initial setup and customization for a **paid plan** is **7-10 business days**, provided all required information and assets are received promptly from the client.
  • This timeframe allows for branding application, initial content setup based on provided information, basic configuration, and quality checks.

Client Responsibilities for Setup

Timely delivery depends on the client providing necessary information and assets, including:

  • Accurate dealership details (Name, Address, Contact Info, Hours).
  • High-quality logo file (and optional favicon).
  • Designated email addresses for leads/notifications.
  • Optional: About Us text, initial social media links.
  • If using your own domain: Timely configuration of DNS records as per our instructions.

Delays in receiving required information may impact the setup timeline.

Domain Name Configuration

  • **Free Trial:** Websites are hosted on a `.revupdigital.site` (or similar) subdomain provided by us.
  • **Paid Plans:** Clients can use their own custom domain name (e.g., `yourdealership.com`). We will provide the necessary DNS records (e.g., A Record, CNAME) required to point your domain (managed through your domain registrar like GoDaddy, BigRock, etc.) to our servers.
  • DNS changes can take **up to 48 hours** to propagate globally after you update them at your registrar. This propagation time is outside of RevUp Digital's direct control. Your website will be accessible via your custom domain only after propagation completes.

Setup Communication & Activation

We will communicate with the designated contact person via email regarding setup progress, requests for information, DNS details (if applicable), admin login credentials, and final website activation confirmation.

Service delivery is considered complete when the client receives their admin login credentials and either the temporary subdomain URL (for trials) or confirmation that the site is ready for their custom domain's DNS pointing (for paid plans).

Questions?

If you have any questions about the service delivery or setup process, please contact us.